What is a packaged bank account(PBA)?
PBA stands for packaged bank account, a bank account that incurs a monthly fee in ex-change for a number of different ‘free benefits’ such as travel insurance, car breakdown cover and mobile phone insurance.
How was it mis-sold?
Note that this is not an exhaustive list and packaged bank accounts may have been mis-sold for a number of different reasons not listed here.
How much will it cost me to pursue?
Should your claim be successful we charge a fee of 25% inclusive of VAT of the compensation. For example if we recover £1000 compensation, our fee would be £300 or if we recover £2000 compensation, our fee would be £600.
When will I receive my compensation?
The process of reclaiming your money can take as little as ten weeks. However, this can sometimes take longer depending on issues such as the nature of your case and who the lender is.
Can I claim if I no longer have the PBA?
Yes, provided the account has been closed within the last 6 years, you can still claim.
Alternatives to our service?
You are of course free to make the complaint yourself, either direct to your bank or via the Financial Ombudsman Service free of charge. If on the other hand you find the process daunting or don't have the time to fill in all the forms and liaise directly with the company you are complaining to, we are happy to handle the claim for you.
Will I have to pay an upfront fee?
We will never ask you to pay any fees upfront.
Please complete this short form to start your potential claim.
Everything was straightforward and extremely well explained to me. I would 100% recommend The Etico Group to anyone who feels they may have been mis-sold a packaged bank account..